Refund Policy

Last Updated: February 19, 2025

At Korvixa, we stand behind the quality of our work. If you are dissatisfied with any service we have provided, we want to hear from you and work toward a fair resolution. This policy outlines how we handle refund requests, service disputes, and warranty claims.

1. Nature of Automotive Services

Automotive repair and maintenance services involve labor, parts, and specialized diagnostics. Because services are rendered on a vehicle and cannot be "returned" in the traditional retail sense, refunds are evaluated on a case-by-case basis according to the specific circumstances of each situation.

2. Workmanship Warranty

All completed repair services are covered by a 12-month or 12,000-mile workmanship warranty, whichever comes first. If a repair we performed fails or does not address the original issue within this period under normal vehicle use, we will re-inspect the vehicle and, if the failure is determined to be related to our work, perform corrective service at no additional labor charge.

The workmanship warranty does not cover:

• Pre-existing conditions unrelated to the repair performed
• Damage caused by accidents, misuse, or improper operation
• Normal wear and tear on consumable parts (such as brake pads or wiper blades)
• Repairs performed or modified by another service provider after our service
• Issues resulting from deferred maintenance on other vehicle systems

3. Parts Warranty

Parts installed by Korvixa are covered under the manufacturer's or supplier's warranty terms, which vary by part type and brand. OEM parts typically carry longer warranties than aftermarket alternatives. We will provide the part warranty documentation upon request at the time of service or afterward. Parts warranty claims must be submitted through Korvixa — do not contact the parts supplier directly.

4. Billing Errors

If you believe you have been charged for a service you did not authorize or receive, contact us immediately at [email protected] or call +1 731-685-2180. We will review the invoice against our service records and, if an error is confirmed, issue a correction or refund within 5–10 business days depending on your payment method.

5. Diagnostic Fee Policy

Diagnostic services require technician time and equipment resources. A diagnostic fee is charged when we perform a scan or inspection to identify the cause of a vehicle issue. If you subsequently authorize the recommended repair, the diagnostic fee is applied toward the total repair cost. Diagnostic fees are non-refundable once the diagnostic service has been completed, regardless of whether the repair is authorized.

6. Refund Process

To request a review of a service charge or initiate a refund request:

• Contact us within 30 days of your service date
• Provide your invoice number, vehicle details, and a description of your concern
• We will acknowledge your request within 2 business days
• An investigation will be completed within 5 business days of acknowledgment
• You will be notified of the outcome with a clear explanation

Approved refunds are issued to the original payment method within 5–10 business days following the decision.

7. Dispute Resolution

If you are dissatisfied with the resolution provided, we encourage you to escalate your concern in writing to our management team at [email protected] with "Formal Dispute" in the subject line. We are committed to resolving disputes fairly and promptly.

If a resolution cannot be reached through direct communication, you may have rights under applicable state consumer protection laws, including the right to file a complaint with your state's consumer protection agency.

8. Contact

Email: [email protected]
Phone: +1 731-685-2180
Address: 12 Belah Cres, Carlisle CA3 9TX, United States
Hours: Monday–Friday 8:00am–6:00pm, Saturday 9:00am–2:00pm